The online store KupiVip ("Buy VIP"): feedback from customers and employees

Today, the Internet trade is booming in all areas, ranging from electronics and smartphones to clothing, shoes and accessories for appearance. More and more people realize the benefits that give online shops compared to real stores, as a result of moving to this form of shopping.

Naturally, this plays into the hands of shops that develop your online trade segment, offering customers more favorable terms of cooperation, increasing the range and extending to the adjacent segments of goods.

A Vivid example of a typical and one of the most successful stores is an online resource of "Buy VIP". Feedback about this service testify as a fairly successful and prestigious project, allowing for shopping at the most affordable prices. Here you, in particular, will be able to find any thing from the categories “clothing”, “shoes”, “children”, “home” and other at a cost lower than that presented in the simple directory of stores. You can verify this yourself, go to the online "Buy VIP".

Customer Feedback, store information, posted on his official website, as well as data from other web pages will allow us to more clearly characterize the resource and submit it here. We will present those characteristics that will be most entertaining, you are able to form their position regarding the store. This will help to understand in more detail what the resource offers to its customers.

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All the fun that we find on "Buy VIP" (customer feedback), will be presented in this article.

General information and downloads

To begin with, of course, we will present a few General information regarding the service. So, initially, I must say that KupiVip is a famous shop that sell products of different categories on the Internet. Range of things that you can buy, rather wide: this can be seen in the rather extensive menu presented on the main page. And look through the catalog, you will see the magnitude and large number of SKUs, categories, brands and brands.

At the bottom of the website are the column “About us”, where the website publishes interesting information regarding the nature of its activities. Here there are, for example, links to media that have previously published articles about the store and thus mentioned it in his articles.

I must say that, looking at this list, you may be surprised at the scope of the service: how many glossy magazines and Newspapers (of course, the quantitative advantage prevails here in favor of the first) spoke about the resource. His credibility these magazines can be quite popular and well-known in your industry: this is especially true of “Kommersant", Cosmopolitan, OK, Forbes, Joy and many others. On the website you can even find the date and the page on which was posted the material.

Thus, it is possible to speak about wide popularity of the store, his popularity among the Russian users and a significant reputation in the world of fashion and shopping.

Network real shops

Recently there has been a growing popularity of so-called hybrid sales, which involves a combination of online format and “real” trade point where the buyer may at any time take interested in the product, try it and make sure that everything fits.

As mentioned in the section “news” on the official page of the resource, the same strategy adheres to the "Buy VIP". Customer reviews indicate that the project has not only an Internet resource, but also real stores, which hold a set of sellers. One of these, for example, is in Moscow in the shopping center “Gagarin”.

It should be noted that in the real stores of the company are subject to the same rules that if you are interested in ordering things online, with the exception of discounts and bonuses. The store promises a different percentage of bonuses that encourages the client to place orders over the Internet.

In St. Petersburg, as in other major cities, the company has offices for the issuance of a purchase. This form of appeal for those who do not want to overpay for courier services and prefer to get to the facility. And as pointed out by describing the "Buy VIP" customer reviews, shop continues to work to increase the network of such offices and to make the company even closer to his client.

Which product?

Therefore, describing only briefly the categories of products that the store offers its customers, I would like to elaborate on the range of such. The easiest way to see what they sell, using the menu of the website of the store where goods are divided into special sections.

In category "Women", for example, are clothing, shoes and accessories. This includes dresses, skirts, coats, boots, ballet flats, sneakers, sunglasses, umbrellas, hats (in order, respectively). In the same category is presented and classification of the brands available on sale:Riccorona, BGN, Dioni, Lacoste, Disetta and others.

As for "men segment", then it is represented by the following categories: footwear (shoes, sneakers, boots, sneakers) and accessories (watches, belts, bags, ties, etc.). As for the brands represented “it”, these include: Armani, Lacoste, Puma, VAN LAACK, Patrol and others.

In the children's category shoes for kids, accessories and toys. Speaking about brands, we can mention Finland, Orby, Mango Kids, Choupette (the most popular).

The category of “House” came the products that belong to category "textiles" and "decor". In particular, the first group includes curtains, pillows, blankets, towels and so on; the second mirrors, vases, statues, paintings, and more. Among the most popular brands in this section can be considered Ejiry, LA NEIGE, "VARDEKA", Arthouse.

Two More interesting menu item of the website are the products defined as “Cosmetics” and LUXE. The first is clear: it serves a variety of means to care for the skin, face, body and hair; cosmetics for men, aphrodisiac herbal origin and so on.

As for the LUXE category, as noted the reviews about "Buy VIP", they sell "luxury" things with higher cost. This includes, for example, goods from Europe, from the best brands and manufacturers.

Warranty

The store also presents a section that lists all of the guarantees to buyers. There are actually several types: guarantee of originality of product, protection, purchase, best prices and product quality.

For Example, one of the most interesting marketing moves, which is worth paying attention, is to compensate for the difference prices for the same goods in and out stores. As shown by the responses about "Buy VIP.ru", the compensation system really works. You need to apply with proof that somewhere you have purchased the item cheaper, and then you will get a refund (for the difference). It is normal practice, with which a service shows loyalty to the customer. And it's true. At least that describes "Buy VIP" return the reviews to confirm this.

Regarding the quality and originality of products it is worth noting a rather serious attitude of the store to all documents provided by the brands. For example, on the page of the online shop even posted copies of certificates that certify the quality and origin of things of a particular brand. This way, you'll be convinced to buy this product only from the best manufacturers.

Promotions

Describing the "Buy VIP" (Internet shop, reviews which are interesting to us in the first place), attention must be given special offers. After all, being a popular resource with the flexible price policy, the project has the opportunity to carry out some stock and give discounts to users depending on which product they buy. On the main page even has a special mode that is called “shares”. Opening it, we find several proposals for the sale of different categories of goods. There is, for instance, clothes from Europe with up to 90% discount or the goods from the brand BGN per -85 percent of the cost; there are shoes from European producers at a price of minus 90 and so on. Many different options for how the buyer can save some money presented on this page. Of course, it is recommended to regularly check this topic: who knows, maybe we will offer a discount on your favorite shoes.

Payment

There are two payment models operating in the store. The first is Bank transfer (as in any other online store). You just need to enter your card data, to provide contact information and wait for funds to be debited.

The Second model will be suitable for those who are not willing to share sensitive data on the Network: it is necessary to make the required amount of cash upon receiving the order. Of course, you have the money to take the courier, and pay you can immediately after you open the parcel and inspect the goods.

Delivery

Actually, once I started talking about how to pay for the website, also note and method of delivery. As already noted, there are at least two, both have already been mentioned in this article. The first is to send via courier service; the second independent export of goods from point of issue. The latest opened in many cities, so it's possible in your community also has representations "Buy VIP".

The Return of the product (reviews note that this procedure is usually no problem if the buyer complies with all restrictions imposed by law) shall also be using a courier service or by personal delivery of items to the office of the company (depending on the wishes of the client).

As KupiVip is a Russian store, it is presented in those regions where physical offices yet. There shipping is performed through postal service and payment in such a case is through cash on delivery or by Bank transfer.

Reviews

Describing the service, I would also like to find those comments that you leave on other users making purchases here. They can be used to ascertain whether quality provides yourthe services of this company, as it is described on the official website. Visiting a page with customer testimonials, we are pleasantly surprised: there really is a wide number of positive ratings to the resource.

People say that they are satisfied in the work KupiVip: from the range of products and ending with their price. They say that this platform successfully combined all of those moments that looking for customers in other stores. Services here are fast, the service offers full support to each client (to take at least the possibility of compensation of the difference value in the detection of identical goods in another store), the goods corresponds to the declared quality and is offered at a really low price. What else, one wonders, does a client need? All this is in “Buy VIP”!

Employment

On the store's website provides information about vacancies in the company with the offer of employment. Here is stated that the shop really is looking for responsible, literate and competent workers, who will be given the opportunity to build a career in such a successful and growing company. The main thing - to submit your CV.

As stated on the page of employment, the company is constantly looking for talented people due to their active growth. In 2008 (the year when the service was founded) and today the store has grown tenfold, becoming one of the largest online shopping centers in Russia. Here today, according to information from the official website, employs more than 1,000 professionals. They work for the company, developing and constantly improving "Buy VIP".

Reviews employees

Now, viewing information about the online and studying customer testimonials, I would like to draw attention to the other side of the coin - the opinions of those who work in the company and their efforts are developing this business. In fact, it is also very important. To understand what the conditions of labour in the structure, we bring about "Buy VIP" staff. Immediately, we note that, given the large number of vacancies and the numerical staff of the reviews we found too much.

Some of them turned out to be negative: for some reason the staff are dissatisfied with superiors, working conditions, size of payment, attitude, and so on. However, there are positive recommendations. They note that work in the "Buy VIP" (the reviews are submitted by dozens of employees, we give only the final version) really is not easy. Schedule of work (especially couriers) can take all day due to strong demand and a large number of customers.

The company provides a salary and the opportunity to realize themselves in a fast growing industry. We found and describing the "Buy VIP" drivers, in which there is again a high rate of work and the need to show responsibility (handling the goods). This is a difficulty faced by every employee. Instead, he has a stable salary, career opportunities and training from the professionals.