return policy to the store

The Consumer is always right. This trading rule remains relevant for many decades. Therefore, the legislation aims to protect the rights of buyers that they could purchase only those goods which do they need and meet certain requirements. That is why in our country there are many rules, standards, regulations and other normative acts, which aim to protect buyers from the tyranny of the sellers.

One of the main measures that the law provides, it is the right of the buyer to exchange or return the product. Rules for the return of goods to the store is established in the Civil code, as well as in a number of well-known documents. In these regulations provides for the conditions and procedure, rules of return of the goods. And each buyer should ideally know what they are. It is important to consider that return policy to the store provide for two situations. First, when returning the products are of good quality, and secondly, when it comes to the goods of inadequate quality. Let's consider each of these situations.

Rules for the return of goods of good quality are as follows. If the buyer purchased a product that did not fit on criteria such as style or size, within two weeks, he has the right to exchange it for other products of the same quality. It is important to note: rules of return of the goods in the store provide for such a possibility only for non-food group. However, even not all items non-food purpose can be returned. The government establishes the list of such products, which are non-refundable. These include, for example, items of personal hygiene. We mention this point, which is worth paying attention to. Rules for the return of goods of good quality provided that you can return only those goods in respect of which there is evidence that it was purchased from a particular seller. It doesn't have to be a check, but in any case such evidence needs to be.

As for the situation, when returning the defective products, the law provides several options. The user can independently determine what he wants from the seller, if he sold him goods of improper quality. The seller can either exchange it for products of adequate quality or to correct deficiencies in the product or reduce the price of it.

It is important to remember: rules of return of the goods provide such action only in the case if the buyer was not notified of his shortcomings before purchased. If the buyer knew about the defects in the goods, but still agreed to purchase it, he has no right to change it. In addition, it should also be remembered that the seller is not obliged to return the money to the buyer. Of course, if the same product he does not, he will have to return the money, but if he has other such products, he can only exchange it for poor quality. The only case where the legislation provides for a refund applies to the purchase of technically complex products. This list sets all also the Russian Government. To such goods, including cars and digital cameras.

To summarize, we can say that the legislation provides very effective methods of protection of the population, the rules of returning goods to the store. However, it is necessary to know the conditions under which this protection can be implemented. Otherwise, even if the consumer has the right to exchange products, but he has not fulfilled the stipulated conditions, he is unlikely to be able to protect them.