Among users of stationary communication is hardly possible to find people who have not had to deal with the interruptions of a telephone line. The reasons for occurrence of such situations can be quite a lot: from the banal “out of service telephone” to a more global “corrupted by transmission lines”.
If the phone is not working MGTS (Moscow city telephone network), you first need to figure out what the problem is and where it's located: outside of the apartment (house) or within it. For example, if the wire has suffered from teeth of a pet, you will not notice the failure will be impossible. The right information will help to resolve the issue of turning to the line of the contact center. In this article we will discuss a topical issue for many subscribers: “No phone MGTS - where to call?”
There are several ways to contact the operator of counselling services and to inform about the problem, but first you need to conduct an independent analysis. This will allow you to tell the counselor support line details, and will speed up the process of correcting the difficulties. If the phone does not work abroad, but it is possible to call from another telephone, for example, from work or from family and friends, you need to dial the following number: 8(495) 636-03-63.
If there is no possibility to appeal from a landline phone support, you can always use your mobile gadget to send information about problems to the Manager. Typing with your smartphone 0636, you can also contact the employee call center. Please note that support works round the clock without holidays and weekends. Thus, it is possible to contact immediately after you realize that the phone does not work abroad.
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After connecting with a specialist should report as much information known to the user. Employee will advise and try to help remotely if, of course, we are not talking about mechanical damage to transmission lines. If you want a challenge to master, the subscriber may apply for services of a handyman. It is recommended that when applying to leave your contact information so that you can call for further data.
So, if during a telephone communication with the support line to solve a problem fails, it is necessary to request a challenge to master. It should be noted that these works by contractors (partners MGTS), which means that the cost of their services and the quality of work may differ significantly not only in different parts of the city, but within a few houses. Thus, if your friends negative comments about the same company, this does not mean that the person in the organization who will come to you on request, it will not do its job.
After receiving the request to repair the company agree on the time of the appointment with the client. At the appointed hour arrives, the technician sent by the company to diagnose, resolve breakdowns and a series of events. First, he begins to analyze exactly where the problem occurred in the apartment or outside. If the inability to use services normally associated with the actions of the client, for example, broke the phone or snapped a cable, the specialist will be able to know the approximate cost of services because the elimination of damage will be at the expense of the subscriber. As mentioned earlier, it all depends on the company–contractor. Prices can vary depending on the situation. If a communications problem occurred outside the client's apartment, the cost of rectification will be borne by the company– provider.
If not working landline telephone (MGTS) and contact the customer support fails, you can always contact any office of the service provider. Of course, in contrast to the support line, which operates 24/7, with offices MGTS have a certain work schedule. If office hours don't work for you, then you need to contact support with a question, why doesn't the phone MGTS (where to call, the contacts were shown earlier).
In Moscow and Moscow region total operates 24 office – each staff will be able to advise clients (both natural persons and corporate clients) and make a request for the call of a master repairman. Please note that to the pick up office on the site of MGTS in the section “Centres of sales and service”. For each division are listed here:
The Subscriber simply select the office where you can leave a request to call the expert and get quality advice.
When you contact the office be sure to bring a documentidentity. If the contract is for the provision of services is not in you, require the presence of the subscriber with the passport.
If a communication problem occurred to the corporate client, then please contact the any of the five offices: the Arbat, Prospekt Vernadskogo, proletarian, Zelenograd, Timiryazevskaya they are served as individuals, and corporate clients. To view information about the offices, on the website in the same section should set the check box "For corporate clients”. For offices available the same information - schedule of work, location and workload of the offices.
In this article, we discussed the rather important question: “No phone MGTS, where to complain?” For clients MGTS provides several options of treatment: on the phone (and call up the operator with a cellular or landline) and through our office.
Article in other languages:
AR: https://tostpost.com/ar/technology/15851-mgts-mgts.html
HI: https://tostpost.com/hi/technology/17215-mgts-mgts.html
Alin Trodden - author of the article, editor
"Hi, I'm Alin Trodden. I write texts, read books, and look for impressions. And I'm not bad at telling you about it. I am always happy to participate in interesting projects."
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