Warranty: significance for buyers

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2018-04-13 12:50:29

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All products have a certain guarantee from two weeks to 36 months, depending on the service policy of the manufacturer. The warranty confirms the warranty card and the payment document in the form of a check or invoice that the original is available to customers with the purchased item.

warranty cardTo Return or exchange bought products can be according to certain rules:

• the product was not used;

• its trade dress;

• packaging is not damaged, and products are fully staffed;

• the buyer makes the payment document certifying the fact of sale and warranty given by the seller.

I Must say that the warranty service is performed by service centres authorized by the manufacturers. To obtain this service for free, the buyer must submit the warranty card. It should include the following:

• model;

• date of purchase of the product;

• its serial number;

• warranty.

It Should be noted that to obtain warranty service in full, the buyer should keep the warranty card for the entire period of operation.

 lost warrantyThe Service center diagnoses the goods and issue relevant conclusion. There may be three options:

• warranty card is useless in cases, when the product receives mechanical damage due to improper use;

• it is valid in cases where mechanical damage is absent and purchased products can be repaired;

• in cases where damage of a mechanical nature do not exist, but the product can not be repaired by the manufacturer, its obligation to exchange or return the money.

You need to provide:

• the product is complete;

• warranty card;

• documents confirming the fact of payment;

• service center, which shall include significant defects in the goods.

From the above statements it becomes clear that the warranty card is an important document that should be stored and presented for replacement or refund of products purchased, the quality of which for certain reasons does not satisfy the customer.

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I Must say that there are times when you have the receipts and warranty card missing. The buyers interested, is it possible to do a free repair or replace the product.

warranty on shoesIf the person has lost the warranty card, the lawyers suggest to show the technical passport or other documents which it is replaced. In his absence, the matter may be decided in court.

The Seller also need to provide a receipt for the goods. If the document was lost, the buyers are protected by the law, which allows confirming the fact of purchase of the goods by the testimony of witnesses. In the case of absence of technical passport and the warranty card, the sellers have the right to refuse return of any merchandise from certain disadvantages. In this case, you can go to court, because there is a chance that resolved the issue in favor of the buyer.

It is Worth noting that the warranty card on shoes and appliances is characterized by a different duration and the conditions under which the goods can be returned or exchanged, therefore, you should carefully read all terms before making any claims to the seller.


Article in other languages:

AR: https://tostpost.com/ar/the-law/8934-warranty-significance-for-buyers.html

BE: https://tostpost.com/be/zakon/16017-garantyyny-talon-znachenne-dlya-pakupn-ko.html

DE: https://tostpost.com/de/das-gesetz/16022-garantiekarte-der-wert-f-r-den-k-ufer.html

ES: https://tostpost.com/es/la-ley/16032-tarjeta-de-garant-a-el-valor-para-los-compradores.html

HI: https://tostpost.com/hi/the-law/8940-warranty-significance-for-buyers.html

JA: https://tostpost.com/ja/the-law/8939-warranty-significance-for-buyers.html

KK: https://tostpost.com/kk/za/16015-kep-ld-k-talony-m-n-satyp-alushylar-sh-n.html

PL: https://tostpost.com/pl/prawo/15987-karta-gwarancyjna-warto-dla-klient-w.html

PT: https://tostpost.com/pt/a-lei/15990-certificado-de-garantia-o-valor-para-compradores.html

TR: https://tostpost.com/tr/hukuk/16021-garanti-belgesi-de-er-al-c-lar-i-in.html

UK: https://tostpost.com/uk/zakon/16004-garant-yniy-talon-znachennya-dlya-pokupc-v.html

ZH: https://tostpost.com/zh/the-law/9727-warranty-significance-for-buyers.html






Alin Trodden - author of the article, editor
"Hi, I'm Alin Trodden. I write texts, read books, and look for impressions. And I'm not bad at telling you about it. I am always happy to participate in interesting projects."

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