The complaint is the claim of the consumer

The Complaints – the complaint of the consumer or client. It can be defined as an expression of dissatisfaction on behalf of the consumer to the responsible party. On the other hand, it is regarded in a positive sense as a report from the consumer that identifies the corresponding document about the problem with the product or service.

Most of today's competent business consultants believes and convinces the company that the complaint – it's kind of a gift from a customer or client. The complaint of the consumer is usually an escalation of the process of its consideration. The consumer delivers it to a third party, so as to register your claim, and the problem is no longer an internal affair. Special organizations, like the Bureau of business assistance or Federal trade Commission, accept consumer complaints and assist people in their problems related to maintenance.

The Agency that accepts complaints from consumers, typically recommend that people to prepare a letter, following the specific recommendations. The letter of complaint should be written in a certain form. The user indicates their name and contact details, name, contact information, the company describes the claim in detail. The representatives of mediation agencies will consider the document, in the case that they will not be able to take any concrete action, it will advise the consumer about the next step. Complaints may also be forwarded to the General prosecutors, who are government representatives. However, occasionally, someone registers a complaint at the judicial level, which can lead to litigation.

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Much of the complaint – the informal complaint. Many consumers resolve your issue with poor quality products or poor maintenance. But if the solution does not satisfy the consumer, then it refers to the mediation organization. In any case, if a person is going to solve the problem, he must document each step that was taken to them. When a formal complaint is necessary to record notes about all contacts with the company. If this fails, the client can file a formal complaint of the consumer. Many of the claims made against the company, lead to a reduction of its rating and other penalties.

Correctly made the claim, with the application required documents to submit return of products, results of compensation, repair or replacement of the products. Before filing a claim, the consumer must learn about the guiding principles of the company as carefully as possible. It is also important to ensure that the document is drawn up correctly, because even a minor mistake will result in a temporary delay in addressing the issue. The consumer should also have copies of all of their complaints and any correspondence with the company and the mediation service. Today in the Internet there are several specialized forums where people have the opportunity to put their complaints to them to know more than other people.

So, in General, a complaint is an expression of dissatisfaction in relation to service quality in the store, the claim to public utilities or local authorities and so on. But according to legal terminology – this is the official document outlining the facts and legal reasons.