"Ekookna": reviews about the company

Many famous company in the manufacture and installation of plastic Windows and doors "Ekookna”. Reviews about it are different. However, the firm has achieved great success in the market of construction services and in the field to develop the business from scratch, few succeed. It is important to be able not only to attract customers but to retain them. Let's talk about whether it was possible the company “Ekookna” become in the eyes of customers a reliable partner that will not fail, will perform their work honestly, quickly and at a reasonable price?

About company

The History of the company can not command respect. 14 years ago the firm was created by a young entrepreneur Filonenko Andrey Vladimirovich. Originally it was a small shop for the installation of plastic Windows. There were only 8 employees. Today, the company «Ekookna” is a major centre for installation, repair, decoration of Windows and doors. Square production base, located in the heart of Sergiev Posad is about 15 thousand sq. m.

Open 70 sales offices in Moscow, Vladimir, Nizhny Novgorod region, Tver, Yaroslavl, Ivanovo. The firm employs 700 employees. By the end of 2015, the company «Ekookna” became laureate of the international prize in the field of ecology e3Awards 2015. According to independent industry center "O. K. N. And”, this company is among the top 20 Russian companies according to the installation of Windows and doors. Company «Ekookna” is engaged in several activities:

• Production, installation, design Windows.
• Repair and decoration of balconies.
• Installation of winter gardens.
• Manufacture and installation of doors.

Reviews of “Ekookna” confirm that sales managers actively offer each of these services. Tell me more about the items “menu” company.

Windows

Installation of Windows – it is, perhaps, the main direction of the company «Ekookna”. Customer reviews state that the firm can enjoy a glass home, the cottage, to any premises for production purposes. The product range includes Windows, plastic, wood, aluminum. They always made the right size. Company «Ekookna” are well-known in the market of profile systems VEKA and Rehau.

Required parameters are determined by a specially trained and passed the certification of the measurer. He leaves to the customer for free. Professional managers are talking to customers, figuring out what needs to be considered when designing Windows. Mandatory questions are investigated:

1. How well is the room heated?
2. The Room is bright or dark?
3. What floor is located?
4. Do you Need protection against hacking?
5. Are there mosquito nets?

The company “Ekookna” offers turnkey solutions for summer houses, children's rooms, rooms where people with allergies, apartments and offices on the ground floor. What does it mean? In the room where you live, for example, little children, Windows are being installed with a removable handle, mosquito net and safe glazing. The transparent part is covered with a protective film. So the window is difficult to break. Even if the glass is damaged, fragments do not scatter around the room, and remain inside a transparent package.

The Company “Ekookna” also offers a variety of accessories: handles, locks, vent valves, opening systems. Which is very convenient, the company can immediately order for a new spectacular window blinds or shutters. Cutting of glass, its decorations and pre-sale preparation are carried out on a production basis “Ekookna" (Buzhaninovo). Reviews describe that the location of the company selected environmentally friendly. Near the building of the enterprise is a large field where grazing livestock. No wonder the name “Ekookna” stands for "green box’.

Window design

The Company “Ekookna” offers to install a new window, but also effectively execute it. Glass can be decorated as a film (an inexpensive option) and layout, stained glass Windows, crystals, diamond face. Catalogues of design options look amazing on the website of the company «Ekookna”. Customer reviews on this topic, however, are rare. Those that can't find it, praise rich assortment and beautiful design products.

Doors

The Firm “Ekookna” also offers doors: entrance and interior. Among them are very elegant. Treemeet sliding and swing doors for offices, banks, boutiques, restaurants, fitness centers. Thanks to the attractive offers from the company «Ekookna”, it becomes clear how important the role of the input group in the General interior of the room.

Balconies

Very useful when one firm offers to perform a full complex of works associated with the repair of the balcony or loggia. Modern women and men already do not want such an important part of the apartment was used simply as a storage room for unnecessary things. Many owners of living space with loggia are often looking for a reliable company that you can trust important work to glazing, insulation and at the same time the decoration of the balcony.

The specialists of the company «Ekookna” have all of these types of services. Warranty on installation work available up to 5 years. Very high quality services for repair of balconies provides a sales office the ‘Ekookna" (Pushkino). The reviews contain the information that the managers of the branch communicate with visitors competently, easily understand their needs. Masters team is working well and smoothly.

Feedback about the quality of services

How well do the work other offices of the firm “Ekookna”? Reviews are different. There are clients who were very happy with the service provided. They report that the Windows and doors that had brought the workers of the company «Ekookna”, have good heat and sound insulation. For many customers, the importance of the fact that Windows made from Rehau profiles, quality brands and VEKA. Many people who do know a bit about the plastic Windows, have carefully examined and checked the quality of the installation. Defects are not found. As a result almost all customers are satisfied.

However, there are negative reviews about the quality of work. One of customers shared, for example, the story that the window brought the wrong size. It was customized to the doorway with a large amount of foam. The client contacted the company “Ekookna” with the claim, but have visited it experts made the conclusion that the work is done in accordance with the standards. A customer left an unpleasant feeling that she had been deceived. Other clients also report that the glass for installation brought poor: damaged, scratches. The impression was that the Windows and doors were already in use. One family is required to replace the glass 5 times as detected all the new defects. One of clients expressed the view that the quality of work depends on team. He contacted the company “Ekookna” several times. The installers have changed. Each brigade carried out the order with his level of quality.

What is the work of the company «Ekookna” customer reviews? Moscow – the city where the company takes, perhaps, the greatest number of orders. One of the residents of the capital have left a substantial negative feedback about how did the work of the installers. He showed the photos that confirmed the described defects. During the installation of the damaged window sill. It left a few scratches and chips. Appearance turned out sloppy due to the blurred edges of the liquid rubber. In addition, the client was outraged that the side door of the loggia is not set threshold. On his claim the workers were told that it was necessary to warn, that he needed. Instead of a threshold set curve piece of plastic that looks messy.

The deadlines

The deadline for the installation of plastic Windows is 5 days. Glazing more rare types bring and assemble for 21 calendar days. As spelled out in the contracts. How soon executed the orders on the case? Positive reviews state that the employees of the company «Ekookna” work quickly. Clients often have got the pre-made plastic window on the third day after signing the contract. Hardwood and aluminum construction, generally set within two weeks.

One client, however, left an angry review: from the moment of signing the contract it took 5 weeks before the work was done. Installers at this time came three times. The first two times workers forget to bring some items needed to install Windows. In one case, they canceled 15 minutes before the agreed time.

Pricing

On the company's website «Ekookna” listed here are approximate prices for Windows, doors, accessories. The exact cost you can learn, get advice at the company's office. The amount of the check depends on many factors:

• The size of the window or door;
• Brand of glass;
• Thickness;
• The number and cost of accessories;
• Additional options.

Democratic if a single price, set by the Central office? As already mentioned, the place of deployment of the main branch of the company «Ekookna” - Sergiev Posad. The customer reviews make it clear that service firms are relatively inexpensive. Many customers was weighing offers from different companies and choose “Ekookna” because the lowest prices. The client who ordered wood Windows, commented that this type of product, the difference in cost is enormous. She was satisfied with the price that was offered by the firm “Ekookna" (Sergiev Posad). Customer reviews misleading and that they provide good discounts for repeat orders and in case of any defects.

In a negative review has information about what different cost of the works was called the Manager, and measurer. One of the customers expressed dissatisfaction with the fact that for the delivery of the material it took 300 rubles, although initially it was stipulated that this part of the service will be free. Another family who wanted to buy installing a cheap window could not reach an understanding with the Manager. The representative of the company «Ekookna" strongly suggested to buy a more expensive product, not taking into account the financial capabilities of clients.

About the service

About the quality of service in the company “Ekookna” the positive reviews are frequently. Many customers say that the staff are polite and helpful. Managers and measurers in detail and in an accessible form explain all important details related to the installation of Windows or doors. The staff are very competent and always recommend which model I should choose and why. But there are negative reviews. One of the clients addressed in the company's office in the city of Mozhaisk. He said that he met officer who is “not particularly versed in Windows". The company representative strongly suggested to record the client's "froze", even though he was going to buy the product only after six months.

The service Department in the company “Ekookna” analyses of complaints. Quite often there are responses to negative reviews. In the situation above, the firm reported that there was an official audit. Responsible staff identified who was talking with a client. It turned out that the sales Manager that day was absent and was replaced by the head of Department. In connection with the complaint, the chief is awaiting re-certification and passing the exam on the ethics of communication with the client.

There is also a negative review from a client who wanted to install in the apartment window that is Rehau. The customer trusts that the German manufacturer. Initially, the Manager assured that the glass is sure to be Rehau. In the end, brought and installed window another, little-known companies on the market. The text of the Treaty, as it turned out, was not a listed brand of glass. All claims staff that you need to read the document carefully and that the desires of the client no one knows nothing.

An Important moment in the service that is associated with the installation of the Windows is a cleaning of construction debris. Reviews on “Ekookna” contain information that installers upon completion of works carried the waste into the stairwell. Then the customer or delivers the waste to the tank yourself or pay “tip” (about 200 RUB) for the fact that it was made by the installers. Sometimes employees of the company «Ekookna” have this part of the service for free as compensation for any mistakes made during the installation.

About the reliability of the feedback

Some customers are of the opinion that many of the reviews about the company «Ekookna” the network is unreliable. Customers say, for example, that it is impossible to leave a negative review on the company's official website. However, employees of the company answer: a negative opinion in that case, if they are on the website are also published, though not immediately. Every review is moderated. Negative feedback is analyzed in detail. In each case an official investigation is conducted.

It's No secret that customers dissatisfied with the company, often try to Express their opinion on different sites. So, before applying in a particular firm, it is useful to examine several portals that publish reviews. Now very popular is the service “Flamp” - integrated 2GIS. Companies in the program directory is added visitors and site administrators. So there is less risk that you will receive information about a non-existent firm.

This applies, for example, and the company. So, negative opinions expressed about the firm “Ekookna” Novosibirsk. Feedback on “Flame” does not contain information about the organization. Why? Simply because of the company's branch in this city. In Novosibirsk there is another company called “Ekookna”, which collects orders for the installation of Windows and doors. Reviewsit has both positive and negative. However, the service Department of “Ekookna” gave an official review that the firm in Novosibirsk – their competitor, not a partner.

Staff

Whether as an Attractive employer the company “Ekookna”? Employee reviews about companies often negative. Workers report that the salary is small and it is often delayed. A significant proportion of remuneration is paid unofficially. The work day passes in a tense atmosphere. Many managers disrespectful to subordinates. Employees regularly fined, and, as a rule, it is not clear which violations.

The Former worker of one of divisions of the company said that every 2 months a team of sales staff almost completely changed. Almost the entire fire Department to hire other employees. Moreover, wages at the same time hold for these two months. This means that professionals leave, actually having worked for the firm for 60 calendar days for free. There are many negative reviews also that many of the processes in the enterprise are not clearly debugged. Training new employees is carried out superficially. Therefore, in many situations, it is difficult to understand how to act properly. The information necessary to collect the crumbs and consulting with colleagues from other cities.

“the Namesake" firm

The Last few years, you can often find negative reviews about companies bearing similar names with “Ekookna”. Customers find their stores and appeal with claims to the leadership of the "Central office". When ordering confusion. With one of these organizations, the company «Ekookna” in Stavropol there was a trial. Hiding behind a famous name, a group of scammers took orders and collected in the pocket large sums of prepayments. After no teams of installers to clients did not leave. The agreed works are not carried out. Representatives of the real company called “Ekookna” I had to be on television Stavropol to explain to the residents: they have nothing to do with scams in the city, there is no branch of the company.

A Similar situation occurred in other localities. As we have said, known another city, where a legal entity - “the namesake,” company “Ekookna», - Novosibirsk. The reviews confirm that there is a firm that provides services for the installation of Windows and doors. She does it not always accurately. From time to time violated the terms of work execution by employees alleged the company “Ekookna" (Novosibirsk). Feedback gives information that the company installed Windows that let in noise and heat insulation in them is almost absent. There are also in Astrakhan the company that are often confused with the firm “Ekookna”. It is called “Economical Window”. The company has a logo with two cherries.

Sheltered as a company “Ekookna” Gorodets. The reviews contain the information that the company is not affiliated with the described company. This organization in the Nizhny Novgorod region is engaged in the production of wooden Windows. Information of a negative nature about the company. However, it is not a representation of the company «Ekookna” in Sergiev Posad. Only in the city of Nizhny Novgorod is the official dealer of the company.

Rival firms “Ekookna” there is also in the city of Tomsk. He offers window installation, doors, installation of winter gardens and Venetian blinds in almost all cities of Russia. The company is neither a branch of the company in Sergiev Posad, nor an official dealer. Although it is representative of the brand calls itself a legal entity “Ekookna" (Tomsk). The feedback on the work of well-known company in front of customers they refer to your account. Report that are included in GK “New technology”.

Representatives of the firm “Ekookna” please pay attention to the information about the addresses of branches and about the official dealers of the company, listed on the official website. The city, where most of the businesses “Ekookna”, - Moscow. Reviews report that “the people” company in the capital there. Firm enters into a contract for the installation of Windows on behalf of a legal entity “Ekookna city”. The company representatives recommend that you look carefully at the text of the agreement and, of course, the name of the legal entity with which it is. This will help to protect their interests in conflict with unscrupulous businessmen.

Now that you know a lot about the system “Ekookna”. Reviews about the company provide information about what to expect pitfalls in collaboration. If you are going to make an order, carefully read the contract and don't hesitate to ask questions.