Book reviews and suggestions should be in every organization

The Book reviews and suggestions – this is a document that shows the quality of work of any organization. Once, in Soviet times, it was called the book of complaints. Came strong Commission and immediately asked the magazine. If it was critical messages, they could cause serious proceedings.

You'd be surprised, but nothing changed, only now the magazine is called “Book reviews and suggestions". The design of the document has its own rules. It is included in the nomenclature (list) of key documents of the organization. But if the activities of the companies, firms or businesses directly connected with the customer service, it just has to be.

The Design of the book reviews and suggestions starts with the fact that it is assigned a stock number, ready form or in separate sheets stapled and stamped at the local branch of Rospotrebnadzor. This is done so that it was impossible to pull out and replace. Yes, this is very serious. After all, the book reviews and suggestions is still the document under which the organization can be sanctioned. During planned and unplanned inspections of the Prosecutor's office and Rospotrebnadzor specialists is required to provide this document.

So book reviews and suggestions - it's used as a form of fraud artists. In some cases, you can leave a message in the book? This can be done by any person that is a client of the organization. Often this is effective in shops or cafes, restaurants, if you are poorly served or you got a bad product, in clinics, hospitals, kindergartens, schools and social service agencies. Most importantly, the claims were real and valid, be sure to leave your details and telephone number. Neither the inspection body will undertake the case without confirmation. When it comes to shops, catering facilities or the provision of any services, you will need to keep receipts proving that you really were in this place. Because, as practice shows, to complain of the government agencies much easier than private companies, so any proof will not be superfluous.

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The Book of comments and proposals must be presented upon the request of the client. If you have been told that there is no such document, then you can threaten the writing of the claims of the society for the protection of consumer rights, or the Prosecutor, can, “without departing On the spot”, immediately call the police (they must come). The lack of this book - it is a violation of an administrative nature, for which big fine, up to 30 000 rubles. So if a consumer shows law, with him, few contacts. We've always hope for the ignorance of our citizens. For the most part our own fault that we buy services and goods of improper quality. It's lazy of us to show awareness, often do not want to communicate, but the more people who begin to defend their rights, the easier it will be to defend them.