Right return of goods of good quality

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2019-04-15 12:20:29

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Sometimes in life there are situation when after some time the item becomes unnecessary and want to return it back to the seller. About how to make the exchange and return of goods of proper quality not all know. In such cases, recourse to article 25 of the Federal law “On protection of consumer rights”.

Reasons to return and exchange goods of good quality

exchange and return of goods of appropriate quality
Assume that you purchased a non-food product, for example, a wardrobe of excellent quality, but it for certain reasons does not suit you. In our case, a wardrobe can be wider niches provided to install it a few inches – that you understand the house, gathered all the details of the wardrobe and trying it on “cram”. That is, it is not suitable in size, dimensions and shape. In this case, you have every right to return the goods of good quality. To do this, apply the product to the original appearance. In the case of a wardrobe - disassemble it, fold the parts in the box and make sure of their integrity. In addition, you need to take cash (commodity) check. In the absence of (loss) cheque return of goods of good quality is a bit more complex, you can instead use the testimony of people who witnessed the purchase of goods (friends, acquaintances, relatives).

the return and exchange goods of good quality
Remember that return of goods of appropriate quality is possible only for two weeks from the date of purchase (14 days), the date of acquisition are not included in this period. When you buy the product 18.05.2013 (the same day) to exchange it you will be in any day (up to 01.06.13). Weekends, the store employees will not take into account. Therefore, if happened so that you came 03.06.13, and the product you have received, referring to the weekend to prove his innocence on the observance of the term of return or exchange purchased things will have to court, which, undoubtedly, will take your arguments into consideration. But despite this, it is recommended to come to the store earlier for a few days, than after waiting for a court decision for several months.

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Whom to contact in the store, if you have to return the goods of good quality or exchange?

To get started go and view another similar product. Then go to the seller and kindly ask him to replace the product, explaining the situation. When you will be offered another Cabinet, verify its dimensions, and, if satisfied, write two copies of a statement requesting the return of the goods (to the Director of the trade point). The application must specify what items you have returned and are asking what to give you in return, sign and be sure to include the date of signing of the document. A store employee should give their details in full (name and title), denote received from your product, record its characteristics and to deliver the painting. If the selected product is more expensive than the previous, try to arrange to pay the difference with the seller.

the return of the goods of appropriate quality
If, back in the shop, you can not find the product, which could exchange goods (e.g., cabinets required size sold) need for painting to convey the goods to the seller. Then you should write a statement indicating your request for the return paid for the goods funds no later than three days (from the date of return).

If the seller refuses to change the product or take it back, you can contact the store administrator. If you received a waiver, please send mail to the store the statement in a written form where it ask to specify the time and date when you should come to the store for a refund or exchange of goods. If the answer from the shop you have not got an immediate contact with a claim against the shop or the owner in court.

Before going to shop you should consider that there is a list of non-exchange and return of goods. To such goods according to the norms of the Resolution dated 19 January 1988 No. 55 of the government of the Russian Federation include: jewelry, household products, books, cosmetic and toilet goods, and others.

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