Return tickets ("Aeroflot"): the rules and the payment of the fine

According to statistics, the majority of Russian tourists are flying on flights of "Aeroflot". The popularity of this carrier is caused not only comfortable conditions of flights, ticket prices and diversity of flights. It happens that people just can't go where planned. This may be any event, however, refund tickets ("Aeroflot") is quite clear and simple procedure. That is why tourists from Russia trust this company often use its services.

Refunds of tickets

There are two types of refunds:

1. When the passenger is forced to return the ticket, that is, involuntary return.

2. A voluntary return.

In the first case, the return ticket with Aeroflot is for several main reasons:

- full cancellation, postponement or substantial delay in the flight;

- death of passenger or family member;

- unsecured connection of flights in case of planned transplant;

- canceling a transplant in the destination that were specified in the ticket by reason of the carrier;

- replace the specified in the ticket class of service.

Voluntary refund of tickets

If a passenger for whatever reason decided to return the ticket or to make any changes, then such a return is called voluntary. This return ticket (Aeroflot) takes into account all the rules of the applied tariff. The same applies to exchange.

Each airline has its own system of fines and restrictions on selling tickets. Basically this does not apply to full annual economy, business or first class. Often strict system of restrictions and penalties apply for cheaper tickets.

The Restrictions may relate to tickets that are sold shortly before departure or on certain flights. It all depends on the system of rules of the airline. But one unwritten rule among all carriers: at higher rates the penalties. Often, these tickets cannot be exchange or return.

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What is a non-refundable tickets?

The New category of non-refundable tickets appeared in "Aeroflot" since June 21, 2014. To understand what it is about, explain: non-refundable tickets you can't take back and for them to get the money spent. You can learn at a price, as a rule, it is the lowest of all. For the first time, the tickets began to sell a foreign company in Russia, it began to deal with two major airlines: "Aeroflot" and "Transaero". But there are exceptions, in Europe, these tickets are found in business class.

Basic rules for return/exchange of tickets in the company "Aeroflot"

To return tickets ("Aeroflot") has passed without problems, you need to carefully study all the basic rules. First and foremost, you need to be able to understand the rates of tickets. They are divided into several categories:

- premium (business, economy, comfort);

- optimum (business, economy);

- budget-economy;

- promo-economy;

- youth fares (apply to persons 12-24 years).

Return the ticket "Aeroflot" makes full size on tariffs J, C, D class premium business, W, S, A premium-comfort-and Y-B class premium economy.

A Number of tariffs that can be taken with certain penalties several. They belong to the class tickets of optimum business and optimum economy. In the first case you can return the ticket with some penalty at the rate of I, Z, and the second tariff M, U, K, H, L.

The fees are non-refundable class tickets, the budget and economy promo economy (Q, T, E, N and R). You will return only taxes and fees on the ticket.

Combining multiple fares on the same ticket, you should bear in mind that when returning tickets will be rules which apply to group rates with tougher restrictions.

If you decide to return a partially used ticket, you should know that the difference between the paid and the actual fare will keep you from.

Aeroflot: return ticket, the penalty upon delivery

On the same route with the airline, there are dozens of different tariffs, which can not know by heart even the employees of sales offices. So try to remember they just do not need to see information online or contact the sales offices.

However, when buying tickets, you need to understand what penalty you will pay in case of exchange or refund. For example, for the delivery of the ticket class optimum-business at the rate of I Z you will have to pay a fine of 200 euros/dollars. This applies to international transportation by long-haul route networks. In the case of a return ticket class optimum-economy for flights less than 6 hours you pay 50 Euro/dollar, for flights longer than 6 hours - twice, that is 100 Euro/dollars.

In addition, the penalties vary in amount depending on the date of Deposit. If you cancel the trip the day before departure, the company "Aeroflot" money back for the ticket will issue subject to the fine of 35 euros. If the period of time less than a day, the amount of the fine will be more - will have to return 25% of the cost of the ticket.

Comparison of cost penalties in China

The Main competitor of the company "Aeroflot" is not less known organizationtransportation "Transaero". Fee per ticket refund these companies are different. For example, "Transaero" the fee for tickets that were purchased on the company website or on the territory of the Russian Federation, is 2700 rubles outside of the country - 60 euros. Until 2013, these amounts are accounted for 1,700 rubles and 45 euros. Another leading Russian airline "Siberia" will charge a penalty for refund in the amount of 600 roubles (for a period of more than a day before departure), 25% of the cost of the ticket, if before departure remains less than 24 hours. Airlines allow a refund the day before the date of departure without penalty.

How to refund an e-ticket?

Not everyone knows that today it is possible to fly on a ticket booked and purchased on the Internet. Electronic ticket - the new ticket form, which is slowly replacing the familiar to us paper. The advantages of this ticket are as follows:

- no need to pay service charge in the sales office;

- it can not be afraid to lose or damage;

- to buy, not necessarily to go to the box office, enough to have access to the Internet.

Confirmation of payment of the ticket is an itinerary receipt, which comes to buyer's email. In addition, the passenger and sent to a boarding pass, which is prescribed flight date, amount, place and details of the buyer. If desired, the electronic ticket can always be printed.

Some worry that will not be able to return it. So just want to note that the return e-ticket "Aeroflot" is on the same terms as the return of the conventional paper ticket. More information can be found at the official website of the shipping company.

You can refund tickets "Aeroflot" through the website cannot be, often for the exchange or Deposit ticket to the personal presence of the buyer in the sales office. Some fares allow you to return the ticket remotely, the funds are returned to the plastic card.

Tips that can be useful when you return/exchange of tickets

1. With the purchase of any ticket, check with the Manager all the conditions under which it for exchange or refund. The company "Aeroflot" has the right to amend pricing without notice. Therefore it is better to know about it beforehand.

2. All restrictions of the company "Aeroflot" (the rules of the return ticket) only apply to tickets from. If You are planning a flight from another country, then all the conditions of the return/exchange needs to be clarified by telephone or in nearby offices.

3. Remember: to return or exchange the ticket in the ticket office where it was purchased.

4. Tickets purchased at the promotions, return or exchange can not be - usually it's written in the footnotes in small print.

5. If you paid for the ticket by credit card, the money will be returned to the same.

6. Be careful when buying tickets. Sometimes on the same class ticket price is different, it all depends on the dates (seasonality).

The Main issues in the delivery/exchange of tickets

Many passengers, especially those flying for the first time, worried about the purchase and refund of tickets. Answers to frequently asked questions when flying with Aeroflot is presented below.

The First thing that passengers care about, the question of payment of tickets. Despite the fact that to buy the ticket today it has become much easier, yet not everyone has a plastic card. You can buy the ticket at any sales office, you can use the electronic terminals or Qiwi, "Yandex.Money." In addition, the tickets of "Aeroflot" you can pay in any salon of cellular communication an Euronetwork, and also accept payment via Webmany, Internet-Bank or Sberbank Online. All the main rules can be read in the section "Instructions for online-booking" on the official website of the airline.

Many passengers, the question arises about the possibility to change the ticket at a later date. This can be done either by round-the-clock phone (they can also be viewed on the website) or in sales offices. By the way, with regard to the exchange on the phone, this can be done only in case if the ticket cost does not change, that is, Supplement or other modification of the original sum mean personal presence in the sales office.

Many of the passengers faced with the problem of a return ticket. With the company "Aeroflot" this moment it's hard to call a serious problem. Just to avoid a mess, you need to specify in advance all the conditions of return/exchange of tickets. "Aeroflot" - the carrier that cares about their passengers and tries to make the ticket refund is faster and easier.