What to do if our flight was cancelled, and the rights of passengers and obligations of air carrier

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2018-03-28 18:45:17

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Cancellation – an unpleasant and quite common in recent years, the situation. As a rule, it does not have serious consequences but can sometimes cause delays on a connecting flight in another airport. Flights may be canceled due to various circumstances which are often beyond the carrier. What rights do passengers according to the regulations in force? How can we minimize the effects of flight cancellation?

what to do if our flight was cancelled

Causes flight cancellations

Of Course, cancellation of flight – procedure unpleasant. However, don't always blame the carrier. Before you can claim compensation for a cancelled flight in representation of the company, it is necessary to clarify the cause of the incident.

Flight Cancellation is the fault of the airline if:

  • In the schedule, there are inconsistencies;
  • The crew does not have time to prepare the aircraft or clean the accommodation before departure;
  • The passenger was not registered because of overbooking (ie, sold more seats than available on the plane in reality);
  • The flight is unprofitable for the enterprise;
  • The carrier could not give evidence or explanation of failure to meet their obligations.

The Carrier is not guilty if the reason for cancellation, the following circumstances:

  • Weather conditions;
  • Natural disasters;
  • Military actions;
  • Acquisition of martial law;
  • The imposition of prohibitions and restrictions on transportation on certain routes;
  • Strike of airline employees;
  • Defects in the aircraft threatening passengers ' lives.

 tickets for Charter flights

How?

So what if the canceled flight? First of all, you need to contact the representative of the carrier and to obtain from him an explanation of the reasons for the cancellation. As a rule, in the representation you will immediately be offered alternative flights. However, companies are not always ready to send its passengers to the destination on the same day, so sometimes they offer a refund. Details about this are described below. The passenger should record the date and time when took place the announcement of the cancellation.

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If the cancellation occurred in a few days

What to do if the airline cancelled the flight a few days before the intended date of departure? In this situation, passengers have the right to request:

  • To carry out the replacement tickets (compilation of alternative route);
  • To return the money (if the airline has claimed responsibility).

It is Important to note that the transit passenger has more rights. The fact that the liability of the carrier is determined by the legislation of the state in which the passenger is arriving by transit. In the United Kingdom, for example, if the cancellation has inevitably led to the fact that the purpose of the trip fell through (not held a business meeting passenger missed the competition), the British carrier offers a free flight to Russia.

 transit passenger

If the passenger found out on the day of departure

What to do if our flight was cancelled on the day of departure? The first, which in this case will offer a representative of the company - to renew travel documents for another flight. If the departure airport on a particular route, the flights are operated by only one carrier, the passenger will have to wait for the next flight. Sometimes it can take hours or days.

If passengers are willing to carry another carrier, then there are two possibilities:

  • Free re-issuance of the ticket, if the cancellation is due to fault of the carrier;
  • The renewal of the ticket surcharge, if the carrier is not guilty.

According to the Russian legislation, for each hour of waiting alternative flight, the carrier must pay compensation. Its size is 3% of ticket price + 25% of the minimum wage. The same law States that the maximum fine can not be more than half the price of the ticket, even if the wait lasted a relatively long time.

In Europe, the amount of compensation depends on the waiting period and is usually from 100 to 600 euros. Also essential is the number of days for which the company has warned passengers about the cancellation.

In a fundamentally different situation with a flight cancellation in the United States. Each carrier may set its own rules. In the US, the exchange of tickets is due to the passengers themselves. Free exchange the ticket can only because of overbooking.

if the airline has cancelled flight

Refunds for airline tickets

If an unpleasant situation occurred in the territory of the Russian Federation, it will act Russian legislation. If in another country, then, accordingly, refunds will be made according to local laws.

In order to get the money back, you must first make a written claim to the airline. To claim you need to attach the following documents:

  • Copy of the ticket;
  • Copies of boarding passes (if available);
  • Tickets for the event, which was planned in the trip;
  • Copy of the reservation of hotels.

A Transit passenger (if the route comprised severaldirect) may receive compensation as a separate segment and the entire group trip. If you purchased two separate tickets, the compensation is only for cancelled flight.

In Russia, the carrier is obligated to make a refund for canceled flights within the 30-day period. European airlines have this period reduced to 7 days. If the refund was not made, the passenger may submit the complaint to the court.

Tickets for Charter flights are usually sold the travel Agency. They will return the money for the flight.

flight cancellation

Alternative route

Carriers in 90% of cases offer passengers an alternative to the cancelled flight. It can be the flights of other carriers, with transfers, with a modified date and time of departure. Options are offered depending on the availability of free seats in the stated aircraft. It is important to note that the point of departure cannot be changed.

If the passenger agrees to an alternative route, due to the airline he renew the tickets. When the departure time of the original and alternative flights are not the same, the passengers are provided with compensation as if the plane is delayed.

causes flight cancellations

If canceled Charter

As mentioned above, tickets for Charter flights are sold by travel agencies. Therefore, in the case of flight cancellation all the responsibility falls on the shoulders of these organizations. Please note: damages related to delays and cancellations of flights, must be spelled out in the service contract.

When and Where to complain?

What to do if our flight was cancelled and violated your rights? In all cases, judicial proceedings are taking place in the country where took place the incident. Write a complaint directly to the airport of departure. If the airport does not have an office specific airline, a claim can be made through his website. It is also possible to send the claim by registered letter to the office of the company.

If the carrier has not returned the money for the cancelled flight or violate the rights of a passenger, within six months you can file a claim in court. The application should attach a copy of the complaint and all documentation associated with the flights.

refund for airline tickets

Useful tips

In Order to avoid unpleasant situations in advance, before departure to the airport, call the office or help Desk of the airline. There will always give the actual information about the flight.

No One is immune from the force majeure. Therefore, in the bag of a traveler should always have the batteries, chargers, books and other things that will help pass the time, dry rations, personal hygiene products. In addition, you should have funds sufficient to purchase another ticket. Also, keep all receipts, copies of tickets.

Do Not ignore the rules of the airline. Do not be lazy and read them when buying a ticket through the website of the carrier. The contract may be stated that he is not responsible for the cancellation of the flight. This phrase, of course, can be written in other words. In particular, such rules like to set up budget airlines.

What if the canceled flight? It is not always the fault of the carrier. The latter can return money for tickets or to offer an alternative route. If the airline violates the rights of a passenger, he is entitled to go to court. Travel and know your rights!


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Alin Trodden - author of the article, editor
"Hi, I'm Alin Trodden. I write texts, read books, and look for impressions. And I'm not bad at telling you about it. I am always happy to participate in interesting projects."

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