The profession of a "call centre operator"

Technique and technology every day progressing, there are new products or new projects are being developed for the provision of any services. And to convey information to the consumer, manufacturers need to establish channels of access to such data about the product to a wider audience. This, along with advertising, as has shown time, high performance policy has a direct dialer to clients and provide professional advice over the phone. Therefore, in recent years widespread this type of employment as a call centre operator.

What is work Call center

The call center operator can be of two directions: corporate services (internal) and outsourcing (for external customers). While the duties of the Manager include:

• Providing service on the line.
• Implementation support.
• Acceptance and registration of applications and complaints from customers.
• Informing customers and partners.
• Reporting and information gathering.

Payment is made in accordance with the hourly work schedule, the start and end of the shift are recorded on special equipment.

Learning Methods

Training new staff is carried out under the supervision of a senior officer, which provides hands-on training. The theoretical knowledge of future call center operator can obtain in different ways:

• Instruction carried out by the supervisor or Manager of a call center. This is the most common method.
• Training in special centers at the seminars.
• Independent way, using different materials: dramatic videos, educational audio and so on.

The Specificity of this type of employment

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It is Noted that this occupation is always in demand. This is because a qualified call centre operator occupies an important place in the circuit “producer – the consumer”, because it is thanks to the Manager of the customer can be sure that information about products or services came to the client and to receive a response and the productive outcome.

It is Possible to note the advantages of working in a call centre:

• Flexible work schedule. However, for tardiness and absenteeism employees are severely punished and fined, up to and including termination.
• Fixed working hours.
• Career growth. The call centre operator has access to a large amount of information about the products and the features of the firm to provide expert help and advice customers. And so in the future, these professionals have the opportunity to continue to serve as a sales Manager and not only, but also to engage in a further increase in the ranks.

However, the work of the call centre operator has also its negative aspects:

• Frequent occurrence of stressful situations (complaints, conflicts and other cases).
• The Monotony.
• Permanent residence in the vicinity of equipment with electromagnetic radiation.

At the moment this type of employment is highly relevant, as such centres provide two-way communication between the customer and the contractor. There is also the possibility of the Manager not only in the walls of the office. Operator call center at home can carry out this activity are not less qualified and not spending time on the road.