"Autotrading": feedback from employees and customers about transportation company

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2020-05-30 03:00:23

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Thousands of the largest Russian companies became the objects of the thematic survey by the center for research “Factor”. In the Central cities of Russia: Astrakhan, Volgograd, Yekaterinburg, Krasnodar, Moscow, Nizhny Novgorod, Novosibirsk, Rostov-on-don, Samara, Saint-Petersburg, Saratov, Ufa - was determined by the rating of the most popular companies in the transport-forwarding profile. The three leaders turned out to be of “trading”. The responses of the respondents shows: 71% of Russian companies use their services.

National enterprise

trading reviewsThe business really can be described as national, because it provided a network of its branches (there are no less – 105) of the entire country – from Vladivostok to Kaliningrad. Geography grottolike from “Trading” now includes more than 3.5 thousand of cities and villages of Russia. Not true, impressive scale of this work? So the reviews about this company – not uncommon on the Internet. The success achieved by the intelligent and competitive rates. Therefore, the ‘Automating” and acts as a visible player on the national market of transport and logistics services.

The Continuous improvement of quality customer service is a strategic focus in the work of the company. Her daily activities, besides catering to the demands of individuals includes the main component of – permanent contractual cooperation with enterprises of small and average business. Due to this pragmatic policy, we observed a systematic increase in ‘auto Trading" serve the market shares of transportation and logistics services.

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Transport and logistics market

Strategic macro analysis of the Russian market it shows a clear trend towards development and diversification. Moreover, the leading “locomotive” to increase the level of transport-expeditory services are enterprises of the Federal level, are “trading”. The reviews of their work indicate that they must have resources and capabilities to further enhance productivity. Their logistics allows you to choose the optimal variant of grottolike from the set. At the same time, small transport companies are more limited in options, and so sometimes are forced to operate less efficiently, i.e., with large costs from its business.

Costs sane. Components of the freight market

transport company AutotradingLet's Talk about the cost, sane, OOO “trading” at the macro level. Russia traditionally belongs to the countries with high transport and logistics costs. In Russia's GDP the proportion of logistics costs is 19%. For comparison, the same figure for China is 18%, for India and Brazil it ranges from 11–13%, Germany, Italy, USA, Japan – 8,3–9,4%.

If to speak about absolute figures, the assessment of the Russian market of transport and logistics services, his most successful volume in 2012, excluding pipelines totaled 2.03 trillion. RUB is currently leading the market trend is the increase in the proportion of warehousing services. As a percentage of its structure is displayed in the following table.

The Components of the market of transport and logistic services

A relative value in %

Logistics management

0,7

Distribution and warehousing

5,8

Forwarding Services

6,2

Transportation

87,3

As you can see from the table, the absolute leader are shipping. But the absolute prevalence – this is an extensive way of development of the market of transport and logistics services. When tracking via the Internet notes the range of services of “trading” reviews of his clients have shown more respect to the average level of freight forwarding and warehouse services. The best organization allows this company to offer the customer a clear delivery and good support information.

Indeed, ‘auto Trading" of the developing on the Russian market for more than twenty years, able to offer the customer to choose any method of delivery, varying between logistics capabilities auto-, Avia - and railway transport. However, the company demonstrates modern approaches to attract the mass customer by offering them integrated logistics outsourcing.

Comprehensive outsourcing

Autotrading reviews of St. PetersburgLet's “highbrow” a foreign word to you, dear readers, do not bother. It is to be understood as a complex concept, revealing the essence of activities under consideration of the enterprise. Transport company “trading” accentuated intra-company develops technology of its service customers, through which is achieved:

- more dynamicthe formation of modular cargoes, the achieved increase in customer base;

- increase the level of professional work, with General cargo, including heavy (over 5 tons) and oversized;

- development of warehouse processing of product shipments;

- providing customers with qualified assistance in customs clearance of cargo;

- assisting customers with certification of conformity;

- providing customer service when applying for insurance with the help of exclusive technologies, cooperation with leading Russian insurance companies;

- rendering of other services accompanying the shipment;

- the possibility of cargo in the interest of the customer without his presence;

- tracking the stages of arrival of the goods and informing the client of his arrival.

Additional convenience for customers, the brand promise the company offers: delivery of cargoes to the door, providing the client loader to install heavy and outsize General cargo.

­

Customer Service via the online tracker on the Internet

Transport company "auto trading" provides customers with quality service on tariffs of economy class. To reach their maximum client audience involved online-service. Each client can estimate in advance how much it will cost him shipping, using an online tracker, implemented on the corporate website of the company.

Another purpose of this program – to help the client to monitor where the goods are located, to carry out the paperwork on arrival – to order.

Almost work with this service for the client looks like the entrance to a company site “Autotrading" of your password, identification of cargo using a “its” invoice, as well as the names of the settlement and the date of dispatch. Here, on the website, the customer company provides the necessary advice and background information.

Customer Reviews: positive and negative

Let us Try thoroughly to perform with the Internet environment, where customers place on the company “trading” reviews. St. Petersburg, for example, is served by seven branches under consideration of the enterprise. With him and begin to examine the level of customer service. Striking high percentage of positive feedback indicating a clear internal regulation. Transport branches in North Palmyra quick enough in customer service. The forwarders possess good professional knowledge and communication skills. As a result, the customer receives accurate and specific information about the maintenance of its cargo.auto trading reviews employees Moscow

There is a stable group of Petersburg businessmen cooperating with the company. This – real practice. Their reviews initially informative and friendly. The initial premise for their reasoning is noting the fact of absence on the Russian logistics market is the perfect transport company.

Understand correctly, for entrepreneurs, expressed such an opinion, it – is not a reason for profound insights. On the contrary, it is the starting point for a rational choice of the transport company for long-term cooperation. We analyzed the ratings indicate: many entrepreneurs-St. Petersburg mark of competitive dominance, we have studied the company “trading” according to the criterion "price/quality". They also note the qualification of forwarders companies, offering meaningful scheme of transportation.

Analysis of critical feedback from clients and staff

The above flattering features demonstrate trust and business relationship between regular customers and “trading”. The staff (Moscow) at the same time indicate with the delays in the payment of their salaries.

By the Way, for some reason, the work of the Moscow branches is most reviews-complaints online from customers. Even the tolerant entrepreneurs have noted the slowdown in cargo flows served by the capital units of the company. These same entrepreneurs as a starting point in improving the situation recommend that the leaders of “Trading” to increase the motivation of staff.

Motivation and qualifications are in demand?

OOO trading reviewsThe Motivational factor should not be discounted. Not because he had special branches raskalivaetsa customers, and others – not?

Customer Reviews will inevitably become more loyal with productive, motivated employees. However, an equally important factor in the training of freight forwarders. The quality of shipping services is directly related to:

­ - optimization of routes;

­ - the supply of transport for loading when the operation is being prepared;

­ - synchronize with the technical processes of clearance, shipping, customs, negotiation of documents;

control the carriage by the track “checkpoint”.

All negative reviews are constructive?

There are statistics, under which more than 99 percent of its customers are ‘just serviced” company “trading”. Fully satisfied “rules of the game». They were satisfied with the service, believing that “it should be». Soyou will not find them there. Thanks to them, as we mentioned earlier, the company has developed to a national level. However, there are other clients, of which less than 1% is formally related to the contract with the company, not ujasnaya underlying conditions of service of its orders. Their online reviews are easy to learn: a lot of emotion, few references to the clauses of the contract.

Of Course, working on a story, we are faced with the negative reviews. But I tried to take them into account with a known level of objectivity. For example, you cannot formulate a conclusion according to “a one-time customer”, initially ignoring the advice to freight forwarders. By performing the above-mentioned “filtering” and comparing economic indicators, we have seen that TK “trading” demonstrates a truly effective marketing strategy.

Drivers

A Reliable and capable transport component – the subject of special care of the company “trading”. The feedback from the drivers show that sustainable and meaningful work of the branch is important not just to hire the right number of drivers, and have a “skeleton”, that is, professionals working not the first year. And for that we need feedback, mutual respect of the administration and employees. It appreciated chauffeurs “Trading” we met on the Internet. The experience of such intra-firm cooperation found a talented mid-level managers, should be shared across the system.auto trading reviews drivers

What they say about the drivers themselves? Problems and suggestions should be quickly identified, analyzed and to the extent appropriate, be agreed and implemented. Controlled by the leadership must be questions of logistics drivers, providing them with free phones, a sufficient level of wages. That way there is a formation of the above-mentioned “backbone”, capable of “lean” when performing the most demanding tasks.

Remuneration, social guarantees

A Symptom of the economic strategy of this company is constant expansion on the Russian market of transport services, there is a growing network of branches “trading”. Feedback about the employer indicate the original orientation of the managers hired personnel for highly specialized high-intensity work. In addition, the company guarantees the social package and official employment.

If you make a comparative analysis of different sectors of the economy – the level of remuneration of transport workers here average. Of course, the more you get the managers of the branches at the expense of bonuses and compensation. Leaders also quite moderately encouraged a stable and productive work in “Automated”. The staff testify to this.

Real pay levels

Reviews of employees indicate initially a truthful Declaration by the company of the level of wages. Imagine the information received from specialized ads for hiring. Manager on cooperation with corporate clients receives a 35 thousand RUB; specialist claim job – 30–35 thousand rubles; the driver of the category “In” and “C” (major “dump” – from 45 thousand rubles; personal driver – from 50 thousand rubles; freight forwarder-driver – from 60 thousand rubles); storekeeper – 35–40 thousand rubles; loader – 30–35 thousand rubles; packer, carpenter – 33 thousand rubles, and the Manager on work with clients – 35 thousand rubles (taken from open source).work in automated feedback

It Always good conservatism? Largely traditional for the Russian market wage system demonstrates the TC “trading”. Feedback from employees suggests that when developing their skills further alternative intra-professional growth is rather small. Or a talented employee can become a Director of the branch (and such jobs are quite a bit) or he will have to look for a more “grain” work in another company. Although from the standpoint of macroeconomics such personnel policy, involving a real brand vision and strategy, of course, – positive phenomenon in the Russian labor market.

Conclusion

What can we wish the managers of the company for the future? Further growth and prosperity. As recommendations for the future I would like to advise the transition from the criteria for extensive growth towards greater stimulation of the work of grassroots managers. May also need to pay more attention to the training of personnel.


Article in other languages:

AR: https://tostpost.com/ar/business/22513-autotrading.html

BE: https://tostpost.com/be/b-znes/39968-avtotreyding-vodguk-supraco-n-ka-kl-enta-ab-transpartnay-kampan.html

DE: https://tostpost.com/de/business/39483-autotrading-feedback-der-mitarbeiter-und-kunden-ber-die-spedition.html

ES: https://tostpost.com/es/centro-de/39248-autotrading-los-clientes-de-los-empleados-y-clientes-de-la-empresa-de-.html

HI: https://tostpost.com/hi/business/24118-autotrading-feedback-from-employees-and-customers-about-transportation.html

JA: https://tostpost.com/ja/business/22090-autotrading.html

KK: https://tostpost.com/kk/biznes/40371-avtotreyding-p-k-rler-yzmetkerler-men-klientter-turaly-k-l-k-kompaniya.html

PL: https://tostpost.com/pl/biznes/42188-avtotreyding-opinie-pracownik-w-i-klient-w-na-temat-firmy-transportowe.html

PT: https://tostpost.com/pt/neg-cios/41813-automated-trading-coment-rios-de-funcion-rios-e-clientes-de-uma-empres.html

TR: https://tostpost.com/tr/business/36902-oto-ticaret-yorumlar-al-anlar-ve-m-terileri-hakk-nda-bir-ta-ma-irketi.html

UK: https://tostpost.com/uk/b-znes/40825-avtotreyd-ng-v-dguki-sp-vrob-tnik-v-kl-nt-v-pro-transportno-kompan.html

ZH: https://tostpost.com/zh/business/38376-autotrading-feedback-from-employees-and-customers-about-transportation.html






Alin Trodden - author of the article, editor
"Hi, I'm Alin Trodden. I write texts, read books, and look for impressions. And I'm not bad at telling you about it. I am always happy to participate in interesting projects."

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