Policy of quality management and quality improvement. Examples

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2018-03-21 09:43:12

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The Policy of quality – those are the basic goals and directions of the organization relating to the quality of its product. The official wording of these provisions is formed of managerial personnel.

The Policy of quality for different areas. This can be a market and target marketing, social, etc.

Main tasks

The Policy of quality is formed in order to focus the whole team on the achievement of its objectives. If a clear and documented problem, the activities of the company in this area will be random and uncertain.

policy qualityPolicy in the field of quality (in its documentation) allows suppliers and employees to be clear about the official attitude of the criteria that must be met for finished products.

Responsibility

The Policy of quality in any business has certain principles laid down in the management system. One of them is leadership is leadership. Without permanent and clearly visible primary role of the Director and managers of the enterprise, this system is doomed to failure. In an extreme case it is possible to achieve only limited results. Only top managers are able to identify the strategic directions of the organization and to build an effective system of achieving quality products. Their direct task-to take responsibility for developing this policy. In this case the top management do not need to calculate accurate final document. The Central task of specialists is to develop a common understanding of the intentions, the beliefs and directions of development of the enterprise. The formation of such developments into a single document-the task of the experts of marketing. In this case, managers are responsible for informing employees of the peculiarities of the policy of the company. Every employee must understand its meaning.

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Creating a basic document

The company's Policy in the field of quality should be based on the preliminary analysis of those activities that directly or indirectly affect the desired characteristics of the final product. And this, in turn, is the reason for having to take the following measures:

- to uniquely identify both General and specific duties of the employees, affecting the quality of the product;
- set the powers and duties in all activities that affect important product characteristics;policy quality- develop a system of coordination and management of existing related industries;
- to identify real and potential quality problems, taking corrective and preventive measures.

enterprise policy in the field of quality example

Next, you need to ensure strict adherence to the General structure of the organization created to control quality systems. Should also be limited to the scope of authority and the channels through which the transfer of the necessary information.

Staff & resources

Improving the quality should take place under the strict guidance of senior staff. The prerequisite is to define requirements for the use of resources that affect the product characteristics. It is also important to establish their required amount.

quality management

Typically such resources are:

- software
- equipment used in the field of design and development and works;
- inspection equipment type;
- test equipment and test.

An Important factor is also the human resources. For the employees the leader must set the required level of training, competence and qualification.

Purpose

The Policy in the field of quality develops senior management. It should be borne in mind that the document the ISO 9001 requirements on the development in this direction certain goals. They are subject to mandatory registration. Special requirements this procedure does not exist. The goals of the organization can be one of the parts that make up a policy in the field of quality.

Example

How should document the fixed policy of the enterprise in the field of quality? An example can be taken from the practice of any organization.

quality improvement

This document is issued, usually on sheets having A4 size. Them easy to understand and simple language should be described in a specially formatted text. Mandatory requisites of the document are as follows: name of the organization, as well as the Director's signature, approving the pre-designed requirements. The text should include not only strategic, but also other tasks that will allow you to maintain and improve the quality of the products. Specify the methods to achieve the goals.

Interested parties

First of all, a document reflectingpolicy leadership in the field of quality, develop for the company's employees. Need for external partners which are customers and suppliers, auditors and certification bodies.

The Policy of quality has to be updated constantly. It is a prerequisite when there is influence of external and internal factors, which could be a change in the organizational structure, strengthen the position of competitors and introduction of new methods.

Stages of policy development in the field of quality

Originally, the company must make a decision confirming the feasibility of the management and implementation of the QMS. The Manager defines how to create and then implement a systematic quality management. This can be used your own hand or drawn from the employees of a specialized company.

politics in the field of quality exampleNext, a strategy for the implementation of the quality management system basic training management level of the organization. The next stage is to develop objectives and a defined policy in the field of quality. An example of the most frequent tasks, which are reflected in the document:

- maintaining and increasing market share;
- satisfaction of customers ' needs;
- increasing the profitability and efficiency of production;
- the reduction of debt and reduction of costs;
- improve the moral climate in the team.

The Next step in the development of a strategy to improve the quality of the products is to ascertain the wishes and requirements of all business partners requirements management and analysis of the QMS. Their list can be:

- the end users and customers;
- employees of the company;
shareholders;
suppliers;
- society as a whole.

In the development of the document set to those activities that are involved in the QMS. Made their description. The analysis of ISO 9001:2008 may be the conclusion about the conformity of products to specified requirements.

enterprise policy in the field of qualityThe next stage is the essential structure of the documentation of QMS of the organization. Is determined by its composition, the rules of analysis and classification. Next should be a schedule. He will point out the main periods of preparation of necessary documentation. The company should be involved in internal audit. All requirements of the QMS are put into effect. The created service is the monitoring of events.

An Important condition is the extent to which an organization's QMS meets the requirements of ISO 9001:2008. For this purpose, self-esteem or engaged the service of external auditors. When identified discrepancies are developing a schedule for their elimination.
It Should be borne in mind that the number of QMS documents may be in different organizations differ. The amount of developed requirements is dependent on activity and company size, competence of employees, as well as the complexity of the analyzed processes.


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Alin Trodden - author of the article, editor
"Hi, I'm Alin Trodden. I write texts, read books, and look for impressions. And I'm not bad at telling you about it. I am always happy to participate in interesting projects."

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